Change people’s life with pizza

People Partner – Big Mamma US

Location: Southern Florida (Greater Palm Beach Area)

Reports To: COO US & CFO US

When Big Mamma set out to reimagine Italian dining, we had a simple, audacious dream: build places where hospitality is heartfelt, the food is wildly abundant, and the room crackles with energy before you even sit down.

Now, we’re bringing that passion to the US. We are landing in Southern Florida with big ambition, genuine humility, and an eager appetite to learn from the incredible local talent around us. Together, Carmine’s & Big Mamma Group are launching an exciting expansion strategy across the United States, combining Carmine’s deep market knowledge with Big Mamma’s globally recognized restaurant concepts and distinctive brand identity.

Carmine’s Gourmet Market offers butcher meats, seafood, produce, baked goods, delicatessen items, imported cheeses, wine, specialty groceries and prepared meals. Carmine’s La Trattoria is an authentic Italian restaurant that operates alongside the market and serves incredible dishes in a waterfront dining room.

This partnership marks the beginning of a long-term development project aimed at creating landmark hospitality destinations and delivering unforgettable guest experiences throughout Southern Florida.

Why this role matters:

As our first dedicated People Partner on the ground, you will champion our people-first culture, protect our team through pristine compliance, and shape the end-to-end employee experience as we write our next chapter in the US. You won’t just be keeping the HR machinery running, you will be the key player on all things HR during our American launch.

Your Impact & Ownership

1. Operational HR & US Data Compliance

• Data Integrity & Confidentiality: Maintain audit-ready, secure employee records in our HRIS, upholding strict US data privacy standards and personnel confidentiality.

• Workforce Authorization: Lead the Right to Work (Form I-9/E-Verify) process with total precision, conducting regular audits to guarantee valid work authorization across all restaurant teams.

• Lifecycle Documentation: Drive seamless documentation management, issuing offer letters, employment agreements, probation notices, and variations to terms and conditions.

• Onboarding & Offboarding Mechanics: Guarantee Day 1 readiness for every new joiner with timely access and paperwork. Process leavers with accuracy, managing final pay calculations, accrued PTO/holiday balances, and final separation documentation.

• Payroll Alignment: Track payroll adjustments, leave updates, and status changes, delivering precise data to the Payroll team within established deadlines.

2. Employee Relations & Manager Coaching

• ER Case Management: Partner with restaurant managers to navigate employee relations with fairness and care. Take lead notes during investigations and hearings, draft formal correspondence, and maintain immaculate case records.

• Absence & Return-to-Work: Guide managers through sickness absence, unauthorized leave, and return-to-work protocols to keep operations balanced and supported.

• Escalations: Identify complex or sensitive employment law matters early, escalating them to the Operations Director US to protect both our people and our business.

• Employment Law Compliance: Ensure every operational HR action strictly aligns with company policies, Florida state labor regulations, and federal employment laws.

3. Employee Experience & Culture Engagement

• Performance Checkpoints: Oversee the probation review workflow, gathering actionable feedback from managers and issuing appropriate milestone documentation.

• Exit Intelligence: Conduct thorough exit interviews with departing team members, translating feedback into meaningful insights for Senior Leadership.

• Listening Channels: Facilitate monthly staff round tables to capture real-time team sentiment and champion local engagement initiatives.

• Engagement Benchmarking: Drive the execution of our annual engagement survey, handling distribution, data collection, and action-plan administration.

4. Talent Acquisition & New Opening Operations

• Recruitment Coordination: Support the Talent Acquisition team through active growth phases by coordinating interview schedules and delivering a warm candidate experience.

• New Restaurant Opening Launchpad: Execute onboarding logistics and HR administrative readiness for upcoming restaurant openings in Florida.

5. Culture Carrier & Collaborative Leadership

• Strategic Communication: Maintain proactive, transparent alignment with the Operations Director US and CFO US.

• Cross-Functional Synergy: Work seamlessly with Payroll & HR Admin and Talent Acquisition partners to deliver a unified HR service.

• Brand Ambassadorship: Act as a vibrant culture carrier for Big Mamma and partner values (including Carmine's and Ballyhoo Hospitality) across all restaurant locations.

• Integrity First: Lead with unwavering ethics, discretion, and confidentiality across every touchpoint.

What You Bring to the Table

• Experience: 5+ years of progressive HR/People experience in multi-unit operations. Backgrounds in high-volume hospitality, restaurant groups, retail, or fast-paced corporate HR environments are all welcome, operational chops and labor law fluency matter most.

• US Labor & Compliance Knowledge: Demonstrated expertise in US employment law, Form I-9 audits, payroll tracking, and workforce record-keeping.

• Communication & Diplomacy: Exceptional written and verbal communication skills, with a proven ability to partner constructively with diverse operational leaders and restaurant teams.

• Technical Proficiency: Fluent in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable managing HRIS platforms.

• Legal Work Authorization: Must be legally authorized to work in the United States. Currently based or willing to independently relocate to Palm Beach area.

Big Mamma Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to help us build our American dream? Let’s change lives—one table at a time.

Big Mamma est un groupe de restauration franco-italien né de l'idée de Victor Lugger et Tigrane Seydoux. Au cours des 10 dernières années, nous avons ouvert les portes de plus de 30 restaurants en Europe (France, Monaco, Angleterre, Espagne, Allemagne, Italie et Belgique).

Notre mission ? Partager l'ambiance particulière des plus beaux lieux de la tradition italienne, en créant des moments uniques de partage avec nos clients.

Tous les jours, plus de 10 000 clients fréquentent les restaurants Big Mamma partout en Europe et bientôt on the Moon ! 🚀

Notre POWER est dans quatre valeurs : méritocratie, authenticité, excellence et entrepreneuriat. Plus de 2000 employés nous accompagnent dans une croissance ultra-dynamique.

Runner 🏃🏽‍♀️🏃🏻‍♂️

Tes missions :

• Accueillir tous nos clients avec un Big Smile

• Connaissance des boissons (carte des vins et des cocktails)

• Connaissance de la nourriture (menu et produits)

• Être le garant du service en salle : mise en place et débarrassage des tables

• Connaissance de l'hygiène et de la sécurité

Rejoins nous si :

• Tu es passionné par la culture Italienne et par le service en salle

• Tu es dynamique, tu as envie d’apprendre et tu adores le challenge

• Tu es une véritable bombe d’énergie et tu adores travailler en équipe

• Et surtout tu es motivé!!

Notre offre :

• CDI - 39H/semaine avec 2 jours de repos consécutifs

• Pourboires hebdomadaires répartis avec toute l'équipe

• Remboursement 50% pass Navigo + mutuelle ALAN.

• Un repas préparé chaque jour avec amour par notre squadra et une réduction de 15% dans toutes nos tratto

• Un abonnement Gymlib pour profiter d'un accès flexible à des milliers de salles de sport et d'activités de bien-être partout en France

• De nombreuses évolutions de carrière, mobilités géographiques en France & Europe, AND much more!

Ti aspettiamo!

BIG MAMMA est un employeur offrant l'égalité des chances. Les candidats qualifiés seront considérés pour un emploi sans tenir compte du sexe, de l'identité de genre, de l'orientation sexuelle, de la couleur, de la religion, de l'origine nationale, du handicap, de l'âge ou de toute autre caractéristique protégée par la loi.

#JoinBigMamma

6–9 month paid internship · Starting October 2026

Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger, built around one simple idea: bring people together through great Italian food.
In the UK & Ireland, that idea now lives across nine trattorias in four cities - Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.
Every dish is made fully from scratch, every restaurant is a spectacle, and every guest leaves with a smile, all at a fair price.
We believe hospitality is a genuine career path, and we're always looking for people who want to grow with us. We're now looking for a driven F&B Procurement Intern to join our F&B UK & Ireland team!

Your Mission

Reporting to our F&B Manager and Procurement Manager, you'll help make sure every Big Mamma trattoria in the UK & Ireland has what it needs, from food and drink to crockery and glassware, while getting exposure to projects at group level.

Procurement

• Help manage stock levels across our UK & Ireland central warehouse, placing orders that balance supplier lead times, seasonal menu changes, consumption levels and expiry dates, all while minimising waste

• Be the link between our restaurants, logistics providers and suppliers, so day-to-day F&B needs are always covered

• Support sourcing and negotiations with data and analysis

• Help keep our F&B purchasing databases accurate and clean at group level

• Contribute to monthly purchasing budget tracking and help analyse price, volume and inflation trends

Logistics

• Find practical, efficient solutions to day-to-day supply and distribution issues

• Support the import process for products, liaising with agents, handling government declarations and collecting documentation

Menu Management

• Help keep our recipe database, POS tools, menus and dietary information sheets accurate and current

CSR Projects

• Contribute data to our B-Corp reporting and our Mission-Driven Company (Société à Mission) report

• Track our Product Pride KPIs

• Help launch a new supplier questionnaire campaign and track supplier documentation on social and environmental commitments

About You

The ideal candidate can demonstrate:

• Right to work in the UK (we're unable to sponsor visas for this internship)

• Fluent in English and French

• A Bachelor's degree (or equivalent), or in your final year of a Master's, in Business, Economics, F&B Management, Engineering or Mathematics

• Outstanding organisational skills

• A genuine passion for food & beverage

• Strong Excel/Google Sheets skills

• A practical mindset with a real interest in operations

• Analytical thinking and a good understanding of finance

• Excellent communication skills

Our offer to you

• 6–9 month paid internship, starting October 2026

• Employee discount across our UK & Ireland restaurants

• Mental health & wellbeing support

• Hands-on exposure to procurement, logistics, menu management and CSR at group level within a fast-growing hospitality business

• Mentorship from our F&B Manager and Procurement Manager

Big Mamma Ltd is an equal opportunity employer. We're building an inclusive team and don't discriminate on the basis of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected under UK law.
#joinbigmammauki