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Big Mamma est un groupe de restauration franco-italien né de l'idée de Victor Lugger et Tigrane Seydoux. Au cours des 10 dernières années, nous avons ouvert les portes de 34 restaurants en Europe (France, Principauté de Monaco, Royaume-Uni, Espagne, Allemagne, Italie, Belgique et Irlande) ainsi qu’aux Émirats Arabes Unis (Dubai).

Notre mission? Partager l'environnement particulier des plus beaux lieux de la tradition italienne, créer des moments de partage uniques avec nos clients.

Take the lead with La Squadra as Junior Assistant Manager in Paris 🇫🇷

Pour Gloria Osteria, notre tout dernier restaurant parisien au cœur du 7ème arrondissement, nous recherchons un(e) Junior Assistant Manager passionné(e) par l’excellence du service et l’art de l’accueil, prêt(e) à offrir à chaque client une expérience chaleureuse et mémorable.

Vous reportez au Manager de salle et incarnez nos valeurs d’excellence, de méritocratie, d’entrepreneuriat et d’authenticité au quotidien dans le restaurant.

Vos champs de responsabilités :

Responsable de la qualité du service

• Responsable de l’excellence, régularité et rapidité du service, en accord avec la vision Big Mamma.

• Responsable de l’accueil des clients.

Participe à la performance du restaurant

• Optimiser les rotations des tables / cadence service, efficacité du staff pour redressage.

• Garant du maintien du ticket moyen à l’objectif / briefing staff, demande de formations de vente produits si besoin, suivi performance des CDR et accompagnement individuel.

Assure le bon déroulement des opérations en salle

• Responsable du respect de l’hygiène salle.

• Force de proposition pour le maintien du People Cost en salle.

• Contrôle des plannings de l’équipe.

• Responsable des commandes & des stocks vins, vaisselles, tabliers.

• Responsable de la caisse.

• Responsable du respect du matériel.

Responsable de la réussite de son équipe en salle

• Participation au procès de recrutement des nouvelles embauches.

• Participation à l’intégration des nouveaux arrivants en salle.

• Accompagnement de l’équipe salle au quotidien.

• Acteur majeur de la bonne entente et cohésion de l’équipe.

Notre offre:

• Contrat CDI Employé avec deux jours de repos consécutif.

• Formation continue et nombreuses opportunités d'évolution.

• Possibilités de mobilité internationale dans les restaurants du groupe.

• Avantages Wellpass.

• Mutuelle entreprise ALAN.

• Remboursement 50% des transports.

• Repas du personnel.

• 15% de réduction dans tous les resto Big Mamma.

Start date: mai 2026

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma is a Franco-Italian restaurant group born from the idea of Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to 34 restaurants across Europe (France, the Principality of Monaco, the United Kingdom, Spain, Germany, Italy, Belgium, and Ireland) as well as in the United Arab Emirates (Dubai).

Our mission? To share the unique atmosphere of the most beautiful places of Italian tradition and create unforgettable moments of togetherness with our guests.

Take the lead with La Squadra as a ASSISTANT MANAGER in Hamburg 🇩🇪

With the group’s continued growth, we are looking for our next rising star to join Edmondo, our restaurant in Hamburg. As Assistant Manager, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Your areas of responsibility:

Responsible for service quality

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.

• Responsible for welcoming guests.

Contribute to the restaurant’s performance

• Optimize table turnover / service pace and staff efficiency for resetting tables.

• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

Ensure smooth front-of-house operations

• Ensure compliance with dining room hygiene standards.

• Propose initiatives to control front-of-house labor costs.

• Oversee team schedules.

• Responsible for orders and stock management (wine, tableware, aprons).

• Responsible for cash handling.

• Ensure proper use and maintenance of equipment.

Responsible for the success of the front-of-house team

• Participate in the recruitment process for new hires.

• Support the onboarding of new team members.

• Coach and support the front-of-house team daily.

• Be a key driver of team cohesion and positive working relationships.

Our offer:

• Competitive salary.

• Permanent contract / 42H per week / 2 consecutive days off per week.

• Meal on shift: a meal prepared daily with love by our squadra.

• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends.

• Continuous trainings, team buildings and career opportunities.

• Geographical mobility in Germany & Europe.

• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma is a Franco-Italian restaurant group born from the idea of Victor Lugger and Tigrane Seydoux. Over the past 10 years, we have opened the doors to 34 restaurants across Europe (France, the Principality of Monaco, the United Kingdom, Spain, Germany, Italy, Belgium, and Ireland) as well as in the United Arab Emirates (Dubai).

Our mission? To share the unique atmosphere of the most beautiful places of Italian tradition and create unforgettable moments of togetherness with our guests.

Take the lead with La Squadra as a Junior Assistant Manager in Munich 🇩🇪

With the group’s continued growth, we are looking for our next rising star to join Giorgia, our restaurant in Munich. As a Junior Assistant Manager, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Your areas of responsibility:

Responsible for service quality

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.

• Responsible for welcoming guests.

Contribute to the restaurant’s performance

• Optimize table turnover / service pace and staff efficiency for resetting tables.

• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

Ensure smooth front-of-house operations

• Ensure compliance with dining room hygiene standards.

• Propose initiatives to control front-of-house labor costs.

• Oversee team schedules.

• Responsible for orders and stock management (wine, tableware, aprons).

• Responsible for cash handling.

• Ensure proper use and maintenance of equipment.

Responsible for the success of the front-of-house team

• Participate in the recruitment process for new hires.

• Support the onboarding of new team members.

• Coach and support the front-of-house team daily.

• Be a key driver of team cohesion and positive working relationships.

Our offer:

• Competitive salary.

• Permanent contract / 42H per week / 2 consecutive days off per week.

• Meal on shift: a meal prepared daily with love by our squadra.

• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends.

• Continuous trainings, team buildings and career opportunities.

• Geographical mobility in Germany & Europe.

• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 34 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland) and the United Arab Emirates (Dubai).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Take the lead with La Squadra as BAR MANAGER in London 🇬🇧

As Bar Manager, you embody our values of excellence, meritocracy, entrepreneurship and authenticity on a daily basis in the restaurant. You report to the General Manager and your key areas of responsibility include:

Your Missions:

• Management of a team of 7 people.

• Management of team plannings / Guarantor of the monthly People Cost.

• Responsible for the quality of cocktails, monitoring of customer comments, guarantor of compliance with recipe sheets.

• Participation in the creation of new recipes in collaboration with the Beverage Group Manager.

• Responsible for the Food Cost on the beverage part.

• Carrying out inventories.

• Management of order placement and their proper execution.

• Training and supporting the team on a daily basis.

Your Skills:

• Dynamic, passionate about good products.

• Confirmed experience in a similar position.

• Confirmed team management.

• Excellent leader and trainer.

• Knowledge of mixology.

Our Offer:

• Highly competitive salary + bonus.

• Full time role.

• 2 consecutive days off per week.

• 28 days paid holiday per year.

• Pension scheme.

• Permanent contract.

• Meal on shift: we serve the staff meal before the lunch and dinner shift.

• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends

• Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.

• Geographical mobility in UK & Europe across all our venues.

• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma è un gruppo francese di ristorazione italiana nato dall’idea di Victor Lugger e Tigrane Seydoux. Negli ultimi 10 anni abbiamo aperto le porte di 34 ristoranti tra Europa (Francia, Principato di Monaco, Inghilterra, Spagna, Germania, Italia, Belgio, Irlanda) ed Emirati Arabi (Dubai).

La nostra missione? Condividere l'ambiente speciale dei più bei luoghi della tradizione italiana, creando momenti unici di condivisione con i nostri clienti.

Take the lead with La Squadra as JUNIOR & ASSISTANT MANAGER in Munich, Hamburg🇩🇪

Data la continua espansione del gruppo, per i nostri ristoranti di Monaco di Baviera (Giorgia) e Amburgo (Edmondo) siamo alla ricerca dei prossimi Junior & Assistant Manager: riportando al Front-of-House Manager, incarnerai ogni giorno i nostri valori di eccellenza, meritocrazia, imprenditorialità e autenticità all’interno del ristorante.

Le tue principali missioni:

Responsabile della qualità del servizio

• Garantire un servizio eccellente, coerente e veloce, in linea con la visione Big Mamma.

• Accogliere gli ospiti e assicurarsi che l’esperienza in sala sia impeccabile.

Contribuire alla performance del ristorante

• Ottimizzare il turnover dei tavoli, il ritmo del servizio e l’efficienza dello staff nella preparazione dei tavoli.

• Raggiungere gli obiettivi del ticket medio tramite briefing, formazione sulle vendite, monitoraggio delle performance e coaching individuale.

Garantire un’operatività fluida del front-of-house

• Assicurare il rispetto degli standard igienici in sala.

• Proporre iniziative per ottimizzare i costi del personale.

• Supervisionare i turni del team.

• Gestire ordini e scorte (vini, stoviglie, grembiuli).

• Gestire la cassa e garantire l’uso corretto e la manutenzione delle attrezzature.

Responsabile del successo del front-of-house

• Partecipare al processo di selezione di nuovi membri del team.

• Supportare l’inserimento dei nuovi membri.

• Formare quotidianamente il team e favorire un ambiente di lavoro positivo.

La nostra offerta:

• Contratto a tempo indeterminato (full-time, 2 giorni OFF consecutivi);

• 15% di sconto nei ristoranti del Gruppo;

• Integrazione al costo totale dell'alloggio (30% di sconto);

• Formazione continua e opportunità di carriera;

• Mobilità geografica in Germania & Europe;

• And much mooore!

Start date: asap

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, disability, age, or any other characteristic protected by law.

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 34 restaurants in Europe (France, Monaco, England, Spain, Germany, Italy, Belgium and Ireland) and UAE (Dubai).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Take the lead with La Squadra as JUNIOR SOUS CHEF in Manchester 🇬🇧

For Circolo Popolare, our restaurant in Manchester (No 1, St Michael's, 36 Jackson's Row), we are looking for a talented Junior Sous Chef who will become the leader and Chef of tomorrow.

Your main tasks:

FROM CREATION TO PLATE EXECUTION

• Participate in the menu change process alongside the Executive Chefs, contributing to a unique culinary experience.

• Speed and precision at the pass will be your hallmark.

• Ensure every dish is perfect, adhering to the Group's recipes and standards.

OPERATIONAL EFFICIENCY

• You are the Chef’s right hand, ensuring everything is impeccable: compliance with hygiene standards, a well-organized team, and checks always aligned with objectives.

• Manage Food Costs like a true leader: zero waste, flawless inventories, and always on-time orders.

• Plan, organize, and lead the brigade with energy and precision.

SUCCESS IS BUILT ON TEAMWORK

• Train and support your team daily, sharing passion and professionalism.

• Build your Squad: your leadership creates harmony and makes the workplace stimulating and positive.

Our offer:

• Highly competitive salary

• Full time role

• 2 consecutive days off per week

• 28 days paid holiday per year

• Pension scheme

• Permanent contract

• Meal on shift: we serve the staff meal before the lunch and dinner shift

• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends

• Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.

• Geographical mobility in UK & Europe across all our venues

• And much mooore!

START DATE: asap

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma est un groupe de restauration franco-italien né de l'idée de Victor Lugger et Tigrane Seydoux. Au cours des 10 dernières années, nous avons ouvert les portes de 34 restaurants en Europe (France, Principauté de Monaco, Royaume-Uni, Espagne, Allemagne, Italie, Belgique et Irlande) ainsi qu’aux Émirats Arabes Unis (Dubai).

Notre mission? Partager l'environnement particulier des plus beaux lieux de la tradition italienne, créer des moments de partage uniques avec nos clients.

Take the lead with La Squadra as JUNIOR & SOUS CHEF in Paris 🇫🇷

Big Mamma ouvre un nouveau chapitre à Paris avec le déploiement d’un projet ambitieux, destiné à redéfinir la manière de vivre l’hospitalité à Big Mamma et offrir une expérience unique et inspirante.

Nous recherchons des Junior & Sous Chefs engagés, capable d’assurer le bon déroulement des opérations en cuisine, de soutenir le management de la brigade et d’accompagner l’équipe vers l’excellence culinaire au quotidien.

Tes principales missions :

DE LA CRÉATION À LA RÉALISATION DU PLAT

• Participe au processus de changement de menu avec les Chefs Exécutifs, en contribuant à une expérience culinaire unique.

• La rapidité et la précision au pass doivent être ta signature ;

• Assure-toi que chaque plat soit parfait, en respectant les recettes et les standards du Groupe.

EFFICACITÉ OPÉRATIONNELLE

• Tu es le bras droit du Chef pour garantir que tout soit impeccable : respect des normes d’hygiène, équipe soignée et contrôles toujours en phase avec les objectifs ;

• Gère les coûts des denrées comme un véritable leader : zéro gaspillage, inventaires parfaits, commandes toujours ponctuelles ;

• Planifie, organise et dirige la brigade avec énergie et précision.

LE SUCCÈS NAÎT DU TRAVAIL D’ÉQUIPE

• Forme et accompagne ton équipe au quotidien, en transmettant passion et professionnalisme ;

• Construis ton Équipe : ton leadership crée l’harmonie et rend l’environnement de travail stimulant et positif.

Notre offre:

• CDI - temps plein - 2 jours OFF consécutifs ;

• Remboursement 50% titre transport ;

• Mutuelle entreprise ALAN ;

• Wellpass membership discount ;

• Un repas préparé chaque jour avec amour par notre squadra + réduction dans toutes nos trattos ;

• Formation & évolutions de carrières canons ;

• Mobilité géographique en France & Europe.

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma è un gruppo francese di ristorazione italiana nato dall’idea di Victor Lugger e Tigrane Seydoux. Negli ultimi 10 anni abbiamo aperto le porte di 34 ristoranti tra Europa (Francia, Principato di Monaco, Inghilterra, Spagna, Germania, Italia, Belgio, Irlanda) ed Emirati Arabi (Dubai).

La nostra missione? Condividere l'ambiente speciale dei più bei luoghi della tradizione italiana, creando momenti unici di condivisione con i nostri clienti.

Take the lead with La Squadra as JUNIOR & SOUS CHEF in Paris & Lyon 🇫🇷

Con la continua espansione del gruppo, La Squadra è alla ricerca di Junior & Sous Chefs per i nostri ristoranti di Parigi e Lione: cerchiamo professionisti appassionati, capaci di garantire il buon svolgimento delle operazioni in cucina, di supportare la gestione della brigata e di accompagnare il team verso l’eccellenza culinaria nel quotidiano.

I tuoi compiti principali:

DALLA CREAZIONE ALLA REALIZZAZIONE DEL PIATTO

• Partecipa al processo di cambio menù insieme agli Chef Executive, contribuendo ad un'esperienza culinaria unica;

• Rapidità e precisione al pass dovranno essere la tua firma;

• Assicurati che ogni piatto sia perfetto, rispettando ricette e standard del Gruppo;

EFFICIENZA OPERATIVA

• Sei il braccio destro dello Chef nel garantire che tutto sia impeccabile: rispetto delle norme di igiene, staff curato e controlli sempre in linea con l’obiettivo;

• Gestisci il Food Cost come un vero leader: zero sprechi, inventari perfetti, ordini sempre puntuali;

• Pianifica, organizza e guida la brigata con energia e precisione.

IL SUCCESSO NASCE DAL TEAMWORK

• Forma e accompagna il tuo team ogni giorno, trasmettendo passione e professionalità;

• Costruisci la tua Squadra: la tua leadership crea armonia e rende l’ambiente di lavoro stimolante e positivo.

La nostra offerta:

• Contratto a tempo indeterminato (full-time, 2 giorni OFF consecutivi);

• Rimborso 50% abbonamento mezzi di trasporto;

• Un pasto preparato con amore dalla nostra squadra + uno sconto del 15% in tutti i ristoranti del Gruppo

• Mutuelle ALAN;

• Wellpass membership discount;

• Integrazione al costo totale dell'alloggio (30% di sconto);

• Formazione continua e opportunità di carriera;

• Mobilità geografica in Francia & Europa.

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, disability, age, or any other characteristic protected by law.

#managementbigmamma

Big Mamma est un groupe de restauration franco-italien né de l'idée de Victor Lugger et Tigrane Seydoux. Au cours des 10 dernières années, nous avons ouvert les portes de 34 restaurants en Europe (France, Principauté de Monaco, Royaume-Uni, Espagne, Allemagne, Italie, Belgique et Irlande) ainsi qu’aux Émirats Arabes Unis (Dubai).

Notre mission? Partager l'environnement particulier des plus beaux lieux de la tradition italienne, créer des moments de partage uniques avec nos clients.

Take the lead with La Squadra as Assistant Manager in @LaFelicità (Paris) 🇫🇷

La Felicità est le 1er food court de Paris: ouvert 7/7, disposant de 1100 places assises et de 4500 m2 de surface, le restaurant reçoit environ 16000 clients/semaine. Notre food market est divisé en box: 5 cuisines, 2 bars & 1 caffetteria.

Mais La Felicità c'est avant tout un lieu de vie chaleureux et dynamique rassemblant des parisiens & des curieux de tout horizon autour de la food italienne!

En tant qu'Assistant Manager, vous jouez un rôle clé dans l’équipe de direction du pôle salle. Vous participez aux prises de décisions majeures du lieu et au déploiement de la stratégie aux côtés des autres chefs de pôles (CA, People cost, Events BtoC/BtoB…). Vous pilotez aux côtés du Manager de salle, une équipe de 70 personnes ultra motivées.

Management:

• Accompagner et faire monter en compétences l’équipe managériale de salle.

• Superviser les sujets RH : plannings, recrutement et disciplinaire.

• Assurer l’intégration, la performance et le bien-être des équipes.

• Identifier les talents et promouvoir la promotion interne.

Performance:

• Aider à la gestion coût de masse salariale de la salle conformément aux objectifs de CA.

• Garantir la meilleure expérience client (physique et digitale).

• Maîtriser les outils de service digitaux et leurs développements (Deliverect, Lightspeed, Sunday).

• Chapeauter la caisse centrale.

Votre profil:

• Leadership senior et visionnaire.

• Énergique avec un état d’esprit ultra positif.

• Focus sur tes clients : ils passent le meilleur moment de leur journée.

• Focus performance : être dans le vert sur tes indicateurs.

Notre offre:

• Contrat CDI Cadre avec deux jours de repos consécutif.

• Formation continue et nombreuses opportunités d'évolution.

• Possibilités de mobilité internationale dans les restaurants du groupe.

• Avantages Wellpass.

• Mutuelle entreprise ALAN.

• Remboursement 50% des transports.

• Repas du personnel.

• 15% de réduction dans tous les resto Big Mamma.

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

#JoinBigMamma

Big Mamma is an Italian restaurant group, founded by Victor Lugger and Tigrane Seydoux.

In just over 10 years, we’ve opened 35 restaurants across 9 countries — and now, we’re bringing our Italian soul to the United States. From handmade pasta to bold Italian flavours, everything we do is 100% homemade and powered by high-energy kitchens and passionate teams. Big mamma is arriving in the US with great ambition and a very interesting development strategy. Being a part of this journey, alongside Big mamma team members, will be an amazing adventure that will shape your professional path and allow you to discover an amazing Squadra!

Country Executive Chef - USA 🇺🇸

Main Mission: As the Big Mamma Ambassador in the United States, you will be the guarantor of culinary excellence, operational efficiency, and the group's culture. Your mission is divided into three pillars:

Drive the Excellence & Quality Control

Standards & Consistency: Guarantee food quality, consistency, and efficiency for 100% of dishes made across all US locations and future openings.

Business partners: Collaborate with prospective business partners to ensure operational and support integration across food market and restaurant ventures

Quality Targets: Aim for customer experience kpis by maintaining rigorous control over dish quality and speed at the pass

Innovative R&D: Lead research and development sessions to adapt Italian traditions to the American market, creating seasonal recipe cards and ensuring successful menu implementations

Growth & Operations Management

New opening launch: Responsible for the complete kitchen launch, including equipment selection, tools, people onboarding, and setting up service operations.

Efficiency and Profit: Act as the primary person responsible for kitchen efficiency, ensuring that food costs and people costs remain strictly in line with the budget targets

USA Development: Define the culinary expansion strategy for future Big Mamma restaurants, staying "one step ahead" with people mapping and site analysis.

Audit & Hygiene: Ensure a monthly hygiene score of >90% and maintain total respect for equipment and group processes.

HR Culture & Team Leadership

Talent development: Responsible for kitchen mapping to ensure the right person is in the right place at the right time for all American openings.

Recruitment & Employer Branding: Support recruitment strategies and direct sourcing of top talent, acting as a key player in employer branding within the US market

Mentorship & Talent Review: Lead by example, fostering growth through talent reviews and delegating knowledge to ensure the "Squadra" becomes increasingly autonomous

Candidate Profile

Experience: Proven experience as an Executive Chef in international contexts or large-scale openings.

Leadership: A strong, demanding team player who is disciplined, organized, and capable of formalizing a clear vision through roadmaps and reporting.

Mindset: An entrepreneurial spirit who embodies the "white jacket" responsibility—inspiring others and leading by example.

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.